Efficient customer support with the UKFast Priority Support System

At UKFast, we offer all our dedicated server clients access to the priority support system (PSS), which ensures all technical queries are dealt with quickly and efficiently. The Priority Support System is not a substitute for telephone support; it merely makes it more effective, particularly out of office hours.

Through your dedicated control panel, you are able to register any queries you may have by creating a 'ticket'. This is a very simple process and involves detailing the specific nature of the problem and indicating its level of priority. This ticket is received by the technical support team, logged and immediately assigned a handler and a unique reference number. From this point onwards you can monitor the status of the problem and the engineer responsible will be available throughout the repair.

Why choose the UKFast Priority Support System?

Rapid response unit - Our team of dedicated engineers are at your disposal 24/7 and will spring into action within 15 minutes of your initial call at any time of the day or night.

Efficient ticket processing - All tickets raised are signed off daily allowing us to monitor your account, ensuring we address your query efficiently.

Unique reference number - This enables us to manage tickets more effectively ensuring quires are resolved faster.

How to create a ticket:

1. Click on the support link on your control panel - your personal details will be completed already
2. Simply type in the domain name
3. Select the server operating system (Linux, NT4, Windows2000 etc)
4. Choose the level of request / notification
5. Describe details of your request / notification
6. Submit the ticket - it will be handled by a technical advisor
7. When telephoning technical support, please quote your ticket reference number, so the team member can bring up your details and give you an accurate order status.

All our staff are friendly and understanding and want to get your business back up and running as quickly as possible. If you have any comments, please address them to customer services which can be reached at 0800 458 4545. We are very keen to hear your feedback on the service we offer as this will help us improve it for the future.

New updates to the UKFast PSS

At UKFast, we take our customer service very seriously and therefore the latest hybrid of the PSS allows us to monitor how our staff deal with your problems, both with response times and manner in which they respond. This information will be fed back into our training program, ensuring that you receive the highest level of support.